Optinia Systems (SMC-Private) Limited (“Optinia Systems”, “we”, “us”) operates https://optiniasystems.com. This policy explains what personal information we collect, why, and your choices. We apply GDPR-aligned best practices voluntarily, in addition to our obligations under the laws of Pakistan, including the Prevention of Electronic Crimes Act, 2016 (PECA).

1. Information we collect

  • You give us: name, company name, email, phone/WhatsApp, billing & shipping address, tax/STRN details (for business invoices), order and enquiry contents.
  • Collected automatically: IP address, device/browser type, pages viewed, and cookie data used to run the store and analyse traffic.
  • Payment data: processed by our payment provider; we do not store full card numbers on our servers.

2. Why we use it (lawful purpose)

To process orders and payments; deliver products; issue tax invoices; provide support and RMAs; prevent fraud; comply with tax and legal obligations; and — with your consent — send offers and updates.

3. Cookies

We use essential cookies (cart, checkout, security), analytics cookies (e.g. Google Analytics), and, where enabled, marketing cookies. You can manage these via the cookie banner or your browser settings. See the cookie notice on first visit.

4. Sharing

We share data only with parties needed to run the store: couriers/logistics, our payment gateway, hosting and analytics providers, and where required by law or a lawful authority. We do not sell your personal data.

5. Retention

We keep order and tax records for as long as required by Pakistani tax and company law, and other data only as long as needed for the purpose collected.

6. Security

We use SSL encryption and access controls. No online transmission is 100% secure, but we take reasonable steps to protect your data and will notify you of a material breach as appropriate.

7. Your choices

You may request access to, correction of, or deletion of your personal data, and may opt out of marketing at any time. Email co*****@************ms.com. (These reflect our voluntary commitments and international best practice; statutory data-subject rights in Pakistan will apply once the Personal Data Protection law is enacted.)

8. Children

Our store is intended for business and adult buyers; we do not knowingly collect data from children.

9. Changes & contact

We may update this policy and will post the new date above. Questions: co*****@************ms.com, Optinia Systems (SMC-Private) Limited, Islamabad, Pakistan.