We want you to receive working, correct product. This policy has two tracks — please read the one that applies to you. (Pakistan has no federal statutory cooling-off period for online purchases; the retail window below is our own commercial policy.)

Track 1 — Retail / Consumer returns (B2C)

  • Change-of-mind returns: you may request a return within 3 days of delivery, provided the item is unused, unopened, and in original packaging with all accessories. Return shipping is the customer’s responsibility for change-of-mind returns.
  • Dead-on-arrival (DOA) / wrong item: if an item arrives faulty, damaged, or not as ordered, tell us within 3 days with photos/video — we cover return shipping and send a replacement or full refund.
  • Non-returnable: custom-coded/programmed transceivers, clearance items, and any product with removed labels or physical/electrical damage caused after delivery.
  • Refund method & time: refunds are issued to the original payment method (or bank transfer for COD orders) within 7–14 business days of us receiving and inspecting the return.

Track 2 — Business / Wholesale returns & RMA (B2B)

  • Custom & coded modules (coded to your platform, or made-to-order/pre-order items) are non-returnable except for genuine defects.
  • DOA / defective units: report within 7 days of delivery. Approved units are handled via RMA (Return Merchandise Authorisation) — we repair, replace, or credit at our discretion.
  • Warranty claims: during the stated warranty period, defective modules are replaced under RMA; warranty excludes misuse, wrong-platform use, physical/electrical damage, and out-of-spec operation.
  • Restocking: approved returns of standard (non-coded) stock may be subject to a restocking fee (typically 15–20%) and must be unused in original packaging.
  • Process: email co*****@************ms.com with your invoice/PO number, item, serial(s), and fault description to open an RMA. Do not ship anything back until you receive an RMA number.

Shared rules (both tracks)

  • Keep your invoice / order number — it’s required for any return or RMA.
  • Refunds exclude original shipping charges unless the return is due to our error or a defective product.
  • We are not responsible for return parcels lost in transit — use a trackable service.

Questions? co*****@************ms.com · +92 311 9554152